Communication Articles

  • Learn these negotiation techniques from a former FBI hostage negotiator.

    4 Techniques That'll Make You a Better Negotiator

    July 8, 2019

    For 24 years, Chris Voss worked as an FBI hostage negotiator, in places like New York City, the Gaza Strip and Iraq. There, he led some seriously intense negotiations, where lives were literally on the line. His biggest lesson from that time – the negative weighs far heavier on people's minds than the positive. And so only by quelling the negative can you...

  • Here are five last-second public speaking tips to nail that big presentation that'll calm your nerves.

    5 Things You Should Do in the Hour Leading Up to a Big Presentation

    June 3, 2019

    When you talk about a #MomentThatMatters in your career, there are few crisper examples than giving a big presentation. Generally, you are there, with an audience of people – including, sometimes, your boss, your boss’s boss and your boss’s boss’s boss – all watching on. And, unlike a lot of other things at work, you pretty much get one shot at it. In other...

  • Here's how to always remember somebody's name.

    How to Never Forget Someone’s Name Ever Again (With Video)

    April 8, 2019

    Want to have people instantly like you? And be more convincing when you talk with them? Here’s a hack – say their name when speaking to them. There is a hardwired part inside people's brains that makes them like you more and believe you more if you mention their name while speaking to them. The opposite is true as well. If you cannot remember somebody’s name,...

  • Learn how to make your voice sound more powerful.

    3 Tips That'll Make Your Voice Sound More Powerful

    April 1, 2019

    How much of what is said at work is really heard? Think about it. Many of us sit through many presentations throughout a week. How...

  • What to do before sending any email for work.

    4 Things to Check – What to do Before Sending Any Email

    March 18, 2019

    The average office professional receives 90 emails a day, according to researchers. That’s, like, a crazy amount. No wonder why so...

  • Learn how to be a great conversationalist by avoiding these questions.

    How to Be a Better Conversationalist: Questions to Avoid

    February 18, 2019

    There is one thing that kills all conversations, before they can even start: social scripts. What’s a social script? They begin with...