Communication Articles

  • 2 girls writing emails people will read

    How to Write Emails that Busy People Will Actually Read—And Respond To

    December 2, 2019

    The average office worker receives 121 emails per day. They skim and scan to keep up, and have zero patience for emails that are too long, confusing, or don’t paint the full picture.  So how do you write an email that people will actually read and respond to? Make it easy for the recipient to get what they need and move on, says Natasha Terk in Tips for Better...

  • 5 Ways to Respond the Next Time You’re Interrupted

    5 Ways to Respond the Next Time You’re Interrupted

    November 18, 2019

    You’ve been working on a new idea. It’s something you’ve researched for weeks and you’re confident it can make an impact.  As you begin to explain your point of view, you’re cut off right. The conversation gets derailed.  It’s infuriating. And when it turns chronic, it’s demoralizing.  But don’t back down. To rebalance the dynamics of a conversation, you need to...

  • Communication mistakes to avoid at all costs in high stakes situations

    4 Communication Mistakes to Avoid At All Costs

    September 30, 2019

    High-stakes situations are the micro career-defining moments when every word counts. The people putting you on the spot have the power to alter the course of your professional life.  “It can take a lifetime to build rapport, but it only takes a second to lose it,” explains Jenna Lange, in her course High-Stakes Communication. To get the raise, the promotion, or...

  • overcome-anxiety-communicate-confidence

    Overcome Anxiety to Communicate with Confidence (by Reading...

    August 19, 2019

    When nerves hit, communication often flails. Whether it’s butterflies in the tummy or a full-on anxiety attack, we’ve all felt the...

  • A repeatable formula for communicating assertively.

    How to Communicate Assertively: Use This Repeatable Formula

    July 29, 2019

    Tatiana Kolovou – who has spent her career researching business communication – believes the absolute best way to communicate at work...

  • Why ASAP is the worst abbreviation in business.

    The Worst Abbreviation in Business (And What to Say Instead)

    July 22, 2019

    There’s one word that drives Dave Crenshaw crazy. Well, technically it’s not even a word, but an abbreviation for four – ASAP. Why?...