Communication Articles

  • How to be more persuasive at work – make it easy to say yes.

    How to Be More Persuasive at Work: The 3 Steps to a Yes

    January 7, 2019

    What’s the biggest reason people say “no” to an idea, particularly at work? To avoid risk. Saying “yes” to something comes with a degree of risk. And many of us don’t love taking risks in our jobs that could cost us our reputations. So, the key to being persuasive at work really comes down to making it easy for the other person to say “yes,” according to...

  • Learn how to boost your credibility and be seen as credible by avoiding these phrases.

    How to Boost Your Credibility: Avoid These 3 Common Phrases (With Video)

    December 3, 2018

    Being seen as credible is an underrated yet critical part of advancing your career. Credibility means that people can trust you. And, if people trust you, they are much more likely to listen you, promote you and/or buy something from you. And yet there are a few common phrases that can actually undercut your credibility. In her LinkedIn Learning course Building...

  • Learn how to be a better listener – 6 principles to follow.

    How to Be a Better Listener: The 6 Principles to Follow (With Video)

    November 26, 2018

    There’s a great line from Elizabeth McLeod in her LinkedIn Learning course, Leading Without Formal Authority: “I'll let you in on a little hidden secret,” McLeod said. “If you focus on mindful listening, you can garner more authority without saying a word.” Truer words have never been spoken. There’s arguably no better way to form a lasting relationship with...

  • We all tend to make this mistake when dealing with conflict.

    This is the Most Common Mistake People Make When Dealing...

    November 19, 2018

    I’ve done it many, many times. And, if you are being honest, you’ve probably done it too. We disagree with someone or have some sort...

  • How to turn a no into a yes – the exact words you should say.

    How to Turn a No Into a Yes: 3 Phrases You Should Use

    November 12, 2018

    The ability to persuade people can feel like a super power. In fact, it’s often portrayed that way. The coolest part about Star Wars...

  • How to respond if someone else takes credit for your work.

    What You Should Do if Someone Takes Credit For Your Work ...

    September 10, 2018

    It’s the worst. You work hard on a project, you are really proud of the outcome – and someone else who barely had anything to do with...