Communication Articles

  • Learn how to be a great conversationalist by avoiding these questions.

    How to Be a Better Conversationalist: Questions to Avoid

    February 18, 2019

    There is one thing that kills all conversations, before they can even start: social scripts. What’s a social script? They begin with asking questions people have been asked hundreds of times before, which lead to "social script" answers people have recited hundreds of times before. Classic example of a boring question that leads to a social script answer –...

  • This test will determine how strong your story really is.

    Want to Know if Your Story is Good? Put It Through This Test

    February 4, 2019

    Storytelling is the essence of iconic brands. There are countless examples of this. Companies like Apple and Jeep and Budweiser have been successful for decades because they are among the best storytellers in the world. All three companies consistently tell stories that appeal to their target market. Many of us – for many reasons, beyond just marketing – would...

  • How to be more persuasive at work – make it easy to say yes.

    How to Be More Persuasive at Work: The 3 Steps to a Yes

    January 7, 2019

    What’s the biggest reason people say “no” to an idea, particularly at work? To avoid risk. Saying “yes” to something comes with a degree of risk. And many of us don’t love taking risks in our jobs that could cost us our reputations. So, the key to being persuasive at work really comes down to making it easy for the other person to say “yes,” according to...

  • Learn how to boost your credibility and be seen as credible by avoiding these phrases.

    How to Boost Your Credibility: Avoid These 3 Common Phrases...

    December 3, 2018

    Being seen as credible is an underrated yet critical part of advancing your career. Credibility means that people can trust you. And,...

  • Learn how to be a better listener – 6 principles to follow.

    How to Be a Better Listener: The 6 Principles to Follow ...

    November 26, 2018

    There’s a great line from Elizabeth McLeod in her LinkedIn Learning course, Leading Without Formal Authority: “I'll let you in on a...

  • We all tend to make this mistake when dealing with conflict.

    This is the Most Common Mistake People Make When Dealing...

    November 19, 2018

    I’ve done it many, many times. And, if you are being honest, you’ve probably done it too. We disagree with someone or have some sort...