Tech Tips Articles

  • How IT help desk workers should deal with a chatty customer, a confrontational customer, an angry customer, a timid customer or a sad customer.

    The 4 Customers That Drive IT Pros Crazy – And How to Deal With Them

    May 4, 2017

    Anyone who has ever worked at an IT help desk knows that soft skills often trump hard skills. Yes, you need to know how to fix the technical problems people come to you with. But, just as importantly is knowing how to deal with people, so they have a good experience and you get the information you need to fix their issue quickly. The problem with that? The...

  • IT pros themselves say they are weak in security, the cloud and VoIP.

    The Skills IT Pros Need Help With The Most (And How to Learn Them)

    April 20, 2017

    Where’s the skill gap in IT? In other words, what are the critical skills IT pros are weakest at? To find out, we at LinkedIn partnered with Spiceworks to survey 198 IT professionals. In the survey, we asked those IT pros the skills they were both strongest and weakest at, which were critical to their job. We’ll start with the good news, the skills IT pros were...

  • The hard skill IT pros most want to learn is security, followed by cloud computing.

    Most IT Pros Think They Have a Dead-End Job. Here's How to Fix That.

    April 13, 2017

    Recently, we at LinkedIn, in conjunction with Spiceworks, asked 198 IT pros what their biggest complaint about work was. Sixty-nine percent said their biggest gripe was a lack of opportunity for career advancement or a lack of training to facilitate that advancement. In other words, IT employees overwhelmingly see their job as a dead-end one, with their company...

  • IT employees aren't getting soft skill training, and it's causing them to leave companies.

    The IT Training Fail That's Causing People to Leave ...

    April 6, 2017

    There’s a very expensive problem in the world of IT, regarding training. In January, LinkedIn and Spiceworks conducted a joint survey...

  • How to chose what technology you should invest in.

    What does your technology do for you?

    March 23, 2017

    The year was 1997 and I was setting up a computer network for a small printing company. I had reached the point of configuring...

  • What's the difference between Java 8 and Java 9, which is coming out in July.

    What You Can Expect From Java 9 (Coming in July)

    March 20, 2017

    Are you ready for Java 9? Well, it is just about here! The general release of Java 9 is scheduled for July 7, 2017.   As a Java...