PC Construction faced a challenge common to many organizations—how to keep employees trained on the latest technologies, including mobile devices, in a cost-effective way.
“We were handing out iPads and iPhones and updating computers left and right,” said Rachel Fitch, training and development manager. “Our help desk was getting inundated with phone calls, often with very simple questions about Microsoft Word and Excel. But our IT department is really built on more of a network services-type of model; it manages hardware setup and purchases software, but department staff don’t know every intricacy of the Microsoft Office suite, for example."
Learn how PC Construction was able to solve for these challenges with online learning.
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