Businesses across the United States lose $62 billion every year due to poor customer service. It doesn’t matter how innovative the product is or how large the market opportunity is. Failing to meet customer service expectations is the quickest way to negate any advantages a company has. Despite the clear importance of customer service, only 8% of consumers believe businesses they interact with deliver superior support. Talent development leaders can have a significant impact on business success by solving this problem. Providing access to online customer service training will increase the effectiveness of your support team and propel the business forward at the same time.
Recognizing the Importance of Customer Service
The Main Types of Customer Service
Top Customer Service Skills
Where to Start with Online Customer Service Training?
“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” —Warren Buffett
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