Bank Mandiri drives digital transformation through LinkedIn Learning
Bank Mandiri drives digital transformation through LinkedIn Learning
Bank Mandiri drives digital transformation through LinkedIn Learning
About Bank Mandiri
Bank Mandiri, founded in 1998, is a leading financial services provider in Indonesia. It enhances employees’ skills through its training arm Bank Mandiri Corporate University.
SUCCESS STORY
How does a bank stay agile in the digital era? For Bank Mandiri, one of Indonesia’s largest financial institutions, the answer lies in digital learning. With 38,000 employees across the archipelago, the bank had to modernize its training approach to stay competitive. Since 2022, Bank Mandiri has partnered LinkedIn Learning Hub to build a future-ready workforce. Employees can access 11,000+ online courses on topics such as digital skills, leadership, and strategic thinking — anytime, anywhere.
The platform’s accessibility and Bahasa Indonesia subtitles made learning inclusive. Employees were empowered to chart their growth with the help of AI-powered recommendations. Today, LinkedIn Learning is a key part of Bank Mandiri’s training ecosystem, integrated with in-house programs.
THE CHALLENGE
Bank Mandiri previously relied on limited in-person courses and external vendors, making it difficult to support learning goals across the organization. It needed a training system with the flexibility and breadth to reach employees nationwide and address diverse skill needs.
THE RESULTS
9x increase in staff learning hours
Employees engaged actively with 80% of the platform’s courses.
9,000+ courses explored
Staff embraced both technical and soft-skill learning.
Voted staff’s preferred learning platform (2024)
LinkedIn Learning’s accessibility and breadth were well-received.
| INDUSTRY: Banking and Financial Services |
| EMPLOYEES: 38,000 |
| HEADQUARTERS: Jakarta, Indonesia |
“LinkedIn Learning Hub has become an essential complement to Bank Mandiri’s corporate training infrastructure. With more than 18,000 staff in Indonesia using the platform, activation rates have exceeded 100%. We have also seen a dramatic increase in learning engagement as employees respond well to the online micro-learning format.”
Bank Mandiri Corporate University