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CHALLENGE: 
ServiceTitan was looking for a learning tool that would help them scale while also helping fulfill their employee value proposition of making each employee’s time they spend at the company the best years of their career.
SOLUTION: 
LinkedIn Learning fits perfectly into ServiceTitan’s high-growth, high-achieving culture, as it covers both technical and soft skills around the schedule of today’s learners.
RESULTS: 
All 100% of ServiceTitan employees have activated their licenses and watch an average of five LinkedIn Learning videos a month. The result is a tangible culture of learning that’s fueling the company’s growth.
INDUSTRY: Tech
NO. OF EMPLOYEES: 500
HQ LOCATION: Glendale, CA
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About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software.

ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. ServiceTitan is the preferred software for hundreds of the world’s most successful plumbing, HVAC, and electrical companies in the U.S. and Canada, including Mr. Rooter®, Mr. Electric®, and Aire Serv®, as well as best practice organizations NexStar Network™, QSC®, Service Nation Alliance® and Service Roundtable®.

 

In their own words

“What's different about LinkedIn Learning is the quality of the content. The actual videos are short. But they're so high impact that when people watch them, they get so much value, they want to consume more and more.”
 

 

Ara Mahdessian

Chief Executive Officer, ServiceTitan

“LinkedIn Learning has helped us create what we call ‘boom moments’. You're probably like, ‘What are boom moments?’ Boom moments are those ‘aha’ moments where people realize that something was already there within them that they never knew was there before.”

 

Naphtali Bryant

Dir. of Learning & Development, ServiceTitan

“The immediate impact that LinkedIn Learning has makes it stand out. It's not one of those things that hypothetically in the future I might be able to use some of this, it's immediate as I'm done watching the video and the next day I'm already applying what I learned.”

 

Brendan Norton

Customer Success Manager, ServiceTitan